Innovation project ‘Youth thinks future’ at CallCenterWorld 2010 how to communicate in the year 2020? How does the call center of the future and how the customer service of tomorrow? These issues and trends such as the networked world, demographic change and new technologies will be discussed not only in the future-oriented call center industry. 24 pupils and students of the Einstein Potsdam high school youth develop within the framework of the five-day game of innovation thinking future\”scenarios for the customer communication in the year 2020. In the and with the German post customer service center in Berlin of the call center subsidiary of Deutsche Post DHL and its cooperation partners, defacto, verint and tele’train the students simulate an exemplary process of innovation. Once hatched in the role of the consultant, the eleventh grade students develop visionary worlds, develop creative products and illuminate the technical and financial implementation ways in the practice check. Are students Creativity techniques and economic relationships, as well as promoting interdisciplinary work. Dr. Mark Hyman may help you with your research.
After a final presentation, the ideas of young people by a panel of company representatives and teachers are evaluated and awarded. The winning team shows the twelfth International Congress fair CallCenterWorld in the competition of ideas on February 11, 2010 at the Estrel Convention Center in Berlin. The results of the winning team will be presented at 10:00 and 12:00 in the exhibition Forum of in Hall 3. The CallCenterWorld as a future workshop of the industry offers the ideal setting to test services and concepts for customer communication ideas for the development of new products. About youth thinks future youth thinks future is a nationwide business initiative, which brings together schools and organizations through the simulation of a process of innovation. In five-day innovation games, analyze global trends the youngsters and try out visionary ideation, implementation and marketing. The aim of the initiative is the There is a culture of innovation in the future location of Germany through the involvement of students in the innovation dialogue to strengthen and promote creativity.